balsam hill Reviews and Complaints
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balsam hill Reviews
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BALSAM HILL RIP-OFF
balsam hill Consumer Complaint
Balsam Hill is a complete Rip-Off....if you are even thinking about buying a tree from this company, please do yourself a favor. DON'T DO IT. IF YOU CHECK BBB.ORG AND READ THE COMPLAINTS, YOU DEFINITELY WON'T ORDER FROM THEM. ALSO, GOOGLE: BALSAM HILL COMPLAINTS AND YOU WON'T EVEN THINK ABOUT IT TWICE. IT'S THE WORST EXPERIENCE I'VE EVER HAD. SAVE YOURSELF THE AGGRAVATION. DON'T ORDER FROM THEM. More...
(Holiday shopping reviews)
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Balsam Hill Trees - Bad Quality & No Customer Service
balsam hill Consumer Complaint
This is a nightmare of a company to deal with. I have personal experience of buying a 12' tree from Balsam Hill at a cost of around $2000. The biggest mistake I made last year. Once you have bought your Christmas tree from them it all goes downhill from then on. Lights burn out and whole sections stop working. They have very little technical support and customer service is there just to blow you out. That's if you are lucky enough to speak to anyone. They always seem to have some kind of excuse and are happy to tell you that you will get a call-back. You never do. The light bulbs... More...
(Holiday shopping reviews)
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Complaint
balsam hill Consumer Complaint
This is a terrible company. Bought a tree form them. I don't like the tree. Just want a return authorization so it can be sent back for refund. I have been on hold for 4 hours today trying to get through to customer service. No luck..Also e-mailed company with no response. I feel as if I have been totally ripped off. How do we stop this? More...
(Holiday shopping reviews)
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Customer Service hold
balsam hill Consumer Complaint
Quite possibly, this is the worst company I have ever dealt with regarding customer service. The customer service phone line places you on hold, makes a please hold announcement, and keeps transferring you to hold announcements for five minutes. After five minutes, you are automatically disconnected and have to start over. I have spent hours (over the course of three days) trying to get through. It is impossible! November 26, 2010 More...
(Holiday shopping reviews)
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Poor Service
balsam hill Consumer Complaint
have had the same trouble as other reviewers. My wife and I spent $700 on a nice tree to be enjoyed supposedly for Years to come. When the tree arrived we set it up. It had a significant lean to the side that I could not fix. I took the tree apart and put it back together again at least 4 times and still the lean was there. We also noticed a smashed electrical plug that looked unsafe. We called Balsam Hill NUMEROUS times. Each time I held the line for around 35 to 45 minutes just to speak with someone. When someone finally answered they told me I would have to wait for... More...
(Holiday shopping reviews)
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POOR CUSTOMER SERVICE / DEFECTIVE PRODUCTS
balsam hill Consumer Complaint
This is the worst possible company you could ever consider doing business with regarding purchasing a Christmas tree. We are a very dissatisfied customer being added to the long list that seems to be growing with this company. There are numerous negative reviews, poor feedback and complaints about Balsam Hill After spending almost $2000 on a Christmas tree at the www.balsamhill.com web site, it was put up for Christmas of 2009, just after New Years Day a complete set of several hundred bulbs went out. We called their customer support department and they suggested checking the fuses. We did... More...
(Holiday shopping reviews)
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christmas tree
balsam hill Support Ticket
customer service not so great if in need of a repair complained 2nd yr about section of lights they sent me a strand of lights.Called after christmas and was my 3rd yr on warranty their response was you should have called at christmas but they were not open More...
(Holiday shopping reviews)
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christmas tree
balsam hill Consumer Complaint
I purchased a prelite tree from balsam hill after one year had trouble with a section of the tree having shortage.I at the time i bought the tree was told there was 10 year warranty come to find out warranty on lights 3yr only tree branchs 5yr.spent way to much money on this tree will never buy from balsam hill More...
(Holiday shopping reviews)
balsam hill Reviews By Product
balsam hill Comments
0 I purchased a Colorado Mountain Spruce from Balsam Hill and have experienced very few problems. Apparently, any customer service department shortcomings have been rectified or they are rare. In fact, the shipping time and contact wait time were excellent. I am particularly peeved that I listened to negative comments on this company and almost didnt buy from them. My personal experience with Balsam Hill has been good. I received replacement bulbs in a four day turnaround from my phone call...and that was from the west to east coast !!!
0 Ref. Order 80595
Received yesterday and order is imcomplete. We only received two duplicate boxes of number 2. There is no number 1 box. We were on hold for 21/2 hours yesterday evening.We are on hold again this evening as I write this message and have been for almost an hour. Please call 443-964-8384 our E Mail is. Kodal@comcast.net. We need your assistance immediately.
Received yesterday and order is imcomplete. We only received two duplicate boxes of number 2. There is no number 1 box. We were on hold for 21/2 hours yesterday evening.We are on hold again this evening as I write this message and have been for almost an hour. Please call 443-964-8384 our E Mail is. Kodal@comcast.net. We need your assistance immediately.
0 have had the same trouble as other reviewers. My wife and I spent $700 on a nice tree to be enjoyed supposedly for Years to come.
When the tree arrived we set it up. It had a significant lean to the side that I could not fix. I took the tree apart and put it back together again at least 4 times and still the lean was there.
We also noticed a smashed electrical plug that looked unsafe.
We called Balsam Hill NUMEROUS times. Each time I held the line for around 35 to 45 minutes just to speak with someone. When someone finally answered they told me I would have to wait for warranty help to call me back. They never did. We did a credit card back dispute, BBB complaint, and our situation still remains unsolved.
Please don't make the same mistake as we did and find another supplier for your tree. You do not want to deal with these people, they are ripoff artists.
When the tree arrived we set it up. It had a significant lean to the side that I could not fix. I took the tree apart and put it back together again at least 4 times and still the lean was there.
We also noticed a smashed electrical plug that looked unsafe.
We called Balsam Hill NUMEROUS times. Each time I held the line for around 35 to 45 minutes just to speak with someone. When someone finally answered they told me I would have to wait for warranty help to call me back. They never did. We did a credit card back dispute, BBB complaint, and our situation still remains unsolved.
Please don't make the same mistake as we did and find another supplier for your tree. You do not want to deal with these people, they are ripoff artists.
0 have had the same trouble as other reviewers. My wife and I spent $700 on a nice tree to be enjoyed supposedly for Years to come.
When the tree arrived we set it up. It had a significant lean to the side that I could not fix. I took the tree apart and put it back together again at least 4 times and still the lean was there.
We also noticed a smashed electrical plug that looked unsafe.
We called Balsam Hill NUMEROUS times. Each time I held the line for around 35 to 45 minutes just to speak with someone. When someone finally answered they told me I would have to wait for warranty help to call me back. They never did. We did a credit card back dispute, BBB complaint, and our situation still remains unsolved.
Please don't make the same mistake as we did and find another supplier for your tree. You do not want to deal with these people, they are ripoff artists.
When the tree arrived we set it up. It had a significant lean to the side that I could not fix. I took the tree apart and put it back together again at least 4 times and still the lean was there.
We also noticed a smashed electrical plug that looked unsafe.
We called Balsam Hill NUMEROUS times. Each time I held the line for around 35 to 45 minutes just to speak with someone. When someone finally answered they told me I would have to wait for warranty help to call me back. They never did. We did a credit card back dispute, BBB complaint, and our situation still remains unsolved.
Please don't make the same mistake as we did and find another supplier for your tree. You do not want to deal with these people, they are ripoff artists.
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