balsam hill Comments All Reviews

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balsam hill Comments


magnum says: (5 years ago)
 0
i cannot beleive a $700.00 plus tree is nothing but aggravation.....its going back before chistmas.

john m.



bluesky says: (7 years ago)
 0
I purchased a Colorado Mountain Spruce from Balsam Hill and have experienced very few problems. Apparently, any customer service department shortcomings have been rectified or they are rare. In fact, the shipping time and contact wait time were excellent. I am particularly peeved that I listened to negative comments on this company and almost didnt buy from them. My personal experience with Balsam Hill has been good. I received replacement bulbs in a four day turnaround from my phone call...and that was from the west to east coast !!!



Lindarix says: (7 years ago)
 0
Ref. Order 80595

Received yesterday and order is imcomplete. We only received two duplicate boxes of number 2. There is no number 1 box. We were on hold for 21/2 hours yesterday evening.We are on hold again this evening as I write this message and have been for almost an hour. Please call 443-964-8384 our E Mail is. Kodal@comcast.net. We need your assistance immediately.



nimbus828 says: (7 years ago)
 0
have had the same trouble as other reviewers. My wife and I spent $700 on a nice tree to be enjoyed supposedly for Years to come.

When the tree arrived we set it up. It had a significant lean to the side that I could not fix. I took the tree apart and put it back together again at least 4 times and still the lean was there.

We also noticed a smashed electrical plug that looked unsafe.

We called Balsam Hill NUMEROUS times. Each time I held the line for around 35 to 45 minutes just to speak with someone. When someone finally answered they told me I would have to wait for warranty help to call me back. They never did. We did a credit card back dispute, BBB complaint, and our situation still remains unsolved.

Please don't make the same mistake as we did and find another supplier for your tree. You do not want to deal with these people, they are ripoff artists.



nimbus828 says: (7 years ago)
 0
have had the same trouble as other reviewers. My wife and I spent $700 on a nice tree to be enjoyed supposedly for Years to come.

When the tree arrived we set it up. It had a significant lean to the side that I could not fix. I took the tree apart and put it back together again at least 4 times and still the lean was there.

We also noticed a smashed electrical plug that looked unsafe.

We called Balsam Hill NUMEROUS times. Each time I held the line for around 35 to 45 minutes just to speak with someone. When someone finally answered they told me I would have to wait for warranty help to call me back. They never did. We did a credit card back dispute, BBB complaint, and our situation still remains unsolved.

Please don't make the same mistake as we did and find another supplier for your tree. You do not want to deal with these people, they are ripoff artists.





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