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balsam hill Complaint - Balsam Hill does not follow their published warranty service standards for manufacturer's defects - Balsam Hill - Prelit Aspen Silver Fir Artificial Christmas Tree
balsam hill Complaint

balsam hill Complaint

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Balsam Hill does not follow their published warranty service standards for manufacturer's defects - Balsam Hill - Prelit Aspen Silver Fir Artificial Christmas Tree


Purchased top of the line Christmas tree from Balsam Hill that has defective branch, contacted their customer service, and they send me a .49 cent washer and tell me to fix the problem myself; really? Tree is supposed to have 10 year warranty on foliage. Unacceptable that Balsam Hill refuses to properly warranty defective goods. Wish I would have found this site prior to purchasing from them. Would have known to steer clear!


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Comments


alicehughes says: (5 years ago)
 0
Hi Siwiti91, we apologize for the experience you had with our customer service. Please email us your Order ID to social@balsamhill.com and we will personally help to resolve your issue. Thank you.




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