User comment:
I purchased a Colorado Mountain Spruce from Balsam Hill and have experienced very few problems. Apparently, any customer service department shortcomings have been rectified or they are rare. In fact, the shipping time and contact wait time were excellent. I am particularly peeved that I listened to negative comments on this company and almost didnt buy from them. My personal experience with Balsam Hill has been good. I received replacement bulbs in a four day turnaround from my phone call...and that was from the west to east coast !!!
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